- A key received by email must first be unzipped, and then copied onto a USB flash drive before uploading.
- The key is uploaded, but the DCP doesn’t play: Check the expiration date of the key. Check to see whether the title of the DCP is the same as the title mentioned in the key. If that isn’t the case, the DCP won’t play.
- If there is a new server, a new key will have to be made for this server.
- Checked everything and still encountering problems? Then please contact NCP Holland (email@example.com or +31(0)71-5420246)
- If a DCP won’t upload: Change the cables. Check to see whether the disk switches ‘on’. (Is it vibrating, is the light on?) Check whether the electricity supply is OK and check whether there is sufficient space on the server. If it’s still not working, write down the server’s error message and contact NCP Holland. (firstname.lastname@example.org or +31(0)71-5420246
- The DCP loads partially but stops midway: Try to restart the server and load the film again. If it’s still not working, please contact the server’s supplier/mechanic. In case of error messages, please contact NCP Holland (email@example.com or +31(0)71-5420246) and pass on the error message.
- The DCP is uploaded but won’t play: Check to see whether the key is uploaded, and check the key’s expiration date. In case of error messages, please contact NCP Holland (firstname.lastname@example.org or +31(0)71-5420246)
- The DCP does play, but there is no sound or the sound is not in-sync: Restart the server.
- The DCP does play, but the subtitles don’t work: Check to see whether the server is relaying the subtitles. Check whether the projector is relaying the subtitles. If the settings of the server or the projector for the subtitles are changed, they will have to be restarted.
- The DCP does play, but stops midway: Check to see whether the key is still valid. Also check to what extent the server is burdened. Playing, uploading, transmitting and deleting of films can’t all be done at the same time!